​Government Projects

Capabilities

  • Content Strategy & Development
  • Training Content Development
  • Marketing Messaging Strategy 
  • Information and Process Simplification 
  • Small Business Strategy & Coaching
Expertise
STRATEGY
  • Customer Experience
  • User Experience Strategy
  • Journey-Mapping 
  • Communication Auditing
  • Education Strategy
WRITING
  • Plain Language Writing
  • Technical Writing 
  • Compliance / Legal Writing 
  • Information Architecture 
  • Marketing Messaging
Codes
NAICS
  • 541611 Business Start-up
    541613 Marketing Consulting 
    541990 Other Professional Consulting
    611430 Training
    711510 Technical Writing, Advertising Copy, Scriptwriting, Writing
NYC Commodity Codes
  • 91522 Communications Marketing Services
  • 91841 Education/Training Consulting
  • 91872 Marketing Consulting
  • 92416 Course Development
  • 96189 Writing Services
DUNS
96-399-5274
CAGE
63XX3
Certifications
  • New York City WBE
  • New York State WBE 
  • Port Authority of NY/NJ WBE
Government Projects
  • Fannie Mae: Simplify Notifications to Lending Community
  • The Internal Revenue Service: Simplify Tax Payer Notices
  • NYC Small Business Services: Facilitate FastTrac Courses
Download my Capabilities Statement

Lauren has a unique blend of strategic and tactical skills that position her well to tackle any communications challenge that comes her way. She's thoughtful and insightful about understanding client needs, and she's thorough and collaborative as a colleague.

--Maria Boos, Group Director, Simplification, Siegel+Gale

Case Study: The Helpful IRS

Download a PDF of this case study.
esd_the_helpful_irs_casestudy.pdf
File Size: 613 kb
File Type: pdf
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