Customer Experience Strategy

Real customer experience is so much more than great customer service. It addresses and anticipates customer need at every touchpoint, from high impact engagements to common, everyday interactions to the routine service communications that are often the biggest pain points for organizations and customers alike. 
Lauren rises above all challenges - complexity of the situation, politics, budget constraints - to come up with creative yet very practical solutions that ease/enhance the user's experience.

--Clodine Mallinckrodt, Systems Manager, Providence Health & Services

Customer Experience Audit

Let me help you understand what's working and what's lacking in your customer experience with an audit of your communications, feedback mechanisms, research and data collection. You'll get targeted recommendations to create more customer-focused content, collateral, and processes across the lifecycle of your business relationships. 
Standard Fee: $7,500 
Customer Experience Strategy
Let's talk about your specific customer experience challenges.
  • Need a more compelling website?
  • Want to create a great onboarding experience for employees, customers, or members?
  • Need to develop a streamlined customer service process?
Fees vary, but we strive to meet both your communications and financial needs so your investment yields the best results to take your business to the next level.

Case Study: Win-Win Lending

Download a PDF of this case study.
esd_win-win_lending_casestudy.pdf
File Size: 640 kb
File Type: pdf
Download File

Simply Smart Strategies

Call or Email Me TODAY

 to Discuss Your Customer Experience Challenges.